Sign-in and Site access
Ask your organization administrator to confirm your work email, role, and assigned Sites before requesting an account reset.
Field support
Get back to field work
StormFlow support covers account access, assigned Sites, inspections, environmental logs, offline work, evidence uploads, and synchronization recovery.
Choose the fastest support path
Offline work and sync
Keep the app open while reconnecting, then review the delivery queue before retrying or discarding a local change.
Inspections and uploads
Confirm camera and photo permissions, preserve the original field record, and retry failed evidence from Review & Recovery.
Notifications
Allow notifications in device settings and verify that StormFlow is enabled for the Site and work types you follow.
What to include
A complete request helps the team diagnose the issue without asking you to repeat field work.
- Organization and Site name
- iPhone or Android model and OS
- Approximate time the issue occurred
- Screenshot with sensitive data removed